Your operating model is either optimizing your workforce to reach its fullest potential or disabling your workforce from even scratching the surface of what might be possible. Culture Cultivation and Mindset Modifications are necessary to achieving results in hot areas such as AI, Cybersecurity, Productization, Cloud, and of course,  Workplace of the Future. Hear from ISG’s Missy Lawrence-Johnston as she forecasts which approaches, grounded in neuroscience, are the most effective to changing behavior to actualize human capital benefits.

Digital Transformations require companies to be nimble and ready to respond to changing circumstances. CBRE created Host a few years ago in response to their clients’ need to provide a better workplace experience backed by innovative technology and services. With the advent of COVID-19, CBRE was able to take the product offering a step further to help their clients in their return to work journeys. Our event chairman (to be confirmed) sits down with Brennan McReynolds, Senior Vice President and Global Head of Host, CBRE’s digital workplace experience platform, to learn more about how CBRE Host took shape and what its future holds.

The term "boundaryless enterprise" describes the enterprise of today and  the future as well as of its employees. The enterprise model of today is fluid, highly adaptive and built on the ubiquity of computing resources. A boundaryless enterprise coupled with an increase of ubiquity of computing devices and work activities infiltrates the home with ease and spontaneity. For employees, this has led to "the always-connected lifestyle" where an enterprise and personal resources are perpetually accessible and  interchangeable. Wipro’s LiVE Workspace ensures that any enterprise irrespective of its scale and size or business vertical can embrace technology accelerators which create a frictionless and  seamless employee experience to access enterprise resources from anywhere, any device, any time in a secure manner. Moreover, it also ensures that technology support teams adopt solutions and processes which drive outcome-based services to enhance end user experience and productivity and at the same time takes care of the well-being of an employee.

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

The future of work has changed forever.  After initially mobilizing the workforce to work at home in response to the pandemic, it is clear that a return to the workplace is in high demand for 2021.  Working from home has created unanticipated consequences for the human workplace which has driven employees to need or want to return to the office – at least for some of the time.  COVID-19 standards provide that employees are able to work safely in a secure environment where solutions such as body temperature screening, mask compliance monitoring, enhanced cleaning and sanitation, and occupancy analytics are implemented.  Flexible and adaptable workspace must meet the needs of employees who need to collaborate or innovate within your physical workplace and former nice-to-haves, such as touch-free entry, occupancy sensors, and location sensors, are now necessary to maintain safety and social distancing. Are your facilities prepared with the right IoT (Internet of Things) capabilities? What data do you need to monitor on a regular basis to ensure your employees have safety, comfort, productivity, and peace-of-mind?

A truly “post-Covid” era has not yet arrived.  Enterprises need to consider how to increase connectivity and enhance the overall office experience, providing value beyond being a space to sit at a desk and work. When your employees want to work from home AND the office in varying ways, how can you provide a seamless integration between the physical and virtual environments in order to increase productivity? Our industry experts will discuss how you can make physical and virtual workplace smarter and more efficient by answering questions such as -

• How should facilities and IT work to ensure that employees can work safely and securely regardless of where they are?
• How do you support employees in this world of no-touch?
• What are examples of what other enterprises doing?
• The trend to incorporate XLAs (Experience Level Agreements) into the performance management regime is becoming important.  How can XLAs measure the customer experience & what is the investment required for tooling?
• How should you leverage the latest technologies to improve your workplace support operations?
• How should Workplace Service Teams manage their service interactions with employees?
• What technology options are available to allow employees to book and reserve any physical workspace or provide alerts for guest arrivals?
• What space utilization tools and dashboards are available to optimize floor space and meeting room usage?

At Sodexo, people are at the heart of our business, and with the recent, significant changes to work and life we are not content with just thinking outside of the box. Rather, at Sodexo, we find ways to break through. Work is evolving and the spaces in which we work have never been more vital and because of this, Sodexo is rethinking workplaces. Join Alfu Miah, Sodexo Vice President of Sales Corporate Services, as he discusses how Sodexo is putting people at the heart of workplace transformation. 

Join us for an interactive discussion with Nick Mates, Tech Lead at Lendr and Craig St. Jean, Director of OutSystems Center of Excellence at Netlink. Nick will share with us how Lendr delivered 5 apps under 12 months with 2 developers, and how using the OutSystems platform has impacted the digital experiences they provide to customers and employees. Key takeaways: • How the OutSystems platform revolutionized the way technology is developed at Lendr • How rapid, cost effective development paid off during the COVID crisis • Results! This impact on business, internally and externally.

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

Through rapid developments in technology and the massive shift from traditional to virtual work as a result of COVID-19, the way we work has evolved overnight. With little time to properly prepare employees for a successful transition, a new paradigm for learning is needed. The new world requires shifting from traditional learning models to digitally supported, on-demand learning solutions. Upskilling has become a business imperative to ensure employees can effectively use new tools such as automation, collaborative technologies, and cloud solutions to succeed in their roles. Is your organization prepared to make this shift? When traditional training models no longer work, how can organizations bridge the learning divide to provide flexible, on-demand learning experiences? How do you prioritize and optimize your digitally enabled learning strategy to develop the right skills now so your employees can thrive in the new world?

The rapid shift to remote work in 2020 in response to the pandemic delivered a surge in online learning and a transformational move from face-to face to virtual leadership. Many companies turned to mobile learning to support dispersed employees, providing upskilling and reskilling in the soft and hard skills that are essential for success. New job roles and skills are needed for the new world of work, but employers must not overlook the important role learning plays in employee satisfaction and overall wellbeing. Don’t miss the opportunity to transform your teams and organization through learning and development. Our panel of experts will discuss how to help professionals realize their full potential with essential skills and information to prepare for technology transitions, and answer important questions, such as:

• How do you instill a learning culture to keep up with constant workplace transformations and existing skills gaps?
• How can you keep learners engaged in a virtual world? • What should you do to ensure technology adoption is included in workplace transformation initiatives?
• How do you educate your team on soft skills like empathy and emotional intelligence, which are vital to supporting and communicating with remote employees, especially in times of crisis?
• How do you adopt innovation to support a learning culture?
• What types of training should be used to introduce technologies such as automation, and how can you encourage employees to adopt these technologies?
• What kinds of support will increase employee satisfaction and overall wellbeing?
• What does leadership need to support learning virtually?

This presentation will demonstrate how LTI has taken a “platform approach” to transforming workforce learning and employee engagement, enabling new ways of working in our  “New Next.”  We are seeing an unprecedented opportunity to shape the future of work.

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

After sitting on zoom meeting after zoom meeting, it can be difficult to delight and wow your learners. The virtual world can be isolating and disengaging. We also know that during times of disruption, finding community and connection can make all the difference. The power in creating community and connection virtually lies within the small and important details of how we gather. How we invite others to join programs, how we encourage participation and how we structure learning experiences can have a dramatic impact on program outcomes. And as we learned in 2020, you can’t just take an in-person program and run it virtually. Join us on this inspiring journey as Stacey Johnson, Head of Kraft Heinz's Leadership & Culture Academy, shares how Kraft Heinz has designed programs to build community in a virtual-only reality. In addition, you’ll also hear how the Company’s purpose and values influenced design choices that built strong networks and created more impactful learning experiences. During this session, Stacey will share reflections on: • Leveraging the Company’s Purpose, Values & Leadership Principles to create and design learning programs for impact • Designing discovery-based program activities that encourage virtual relationship building • Enlisting stakeholders and partners to reinforce opportunities to build community and connection

After two days of great content, what do you do with it? ISG’s Dee Anthony will provide guidance on what your next steps should be to transform your workplace!