Customer Care has always had shifting goal posts, with ongoing process changes, additional channels to serve, in-house/outsource and that’s not even taking into account the technologies being used to serve your customers. Add to this the work from home need that COVID 19 has added to the mix, then it’s not a surprise that many organizations have been stretched and we’ve seen 3 years worth of change in as little as 6 months. What have we changed? What did we learn and what will stick around for the long term? Join Contact Centre & Automation specialist Wayne Butterfield for a whirlwind 15 minutes packed with hints & tips on weathering the COVID storm and setting up for future success in your customer care department.