Felicia Jones
Felicia Jones
Senior Director HR Business Transformation
Felicia is Senior Director and Americas Digital Employee Operations (DEO) Practice Lead at Capgemini’s Business Services, and a thought leader in the field of HR outsourcing and HR transformation. With over 25 years of experience across industries, Felicia has led multiple HR transformation activities for many market-leading companies, including implementing North American and European HR Shared Service Centers for a leading paper supplier, and ensuring a SAP HCM Qualification module helped organize a high-tech company’s global engineering population. She has also led global transformation programs across sectors ranging from captive HR support service models to HR outsourcing for over 20 years.
Felicia has been recognized for a variety of skills including leading multi-site teams, enhancing employee experience, implementing digital HR processes and systems that improve experience and efficiency, reducing costs, and aligning HR as a strategic value-added business partner.
Felicia holds a Bachelor of Science degree from Florida A&M University.