John Westfield Partner & Practice Leader - Consumer Services ISG
In this session, Christine Putur, EVP of Technology & Operations at REI Co-op, shares REI’s learning journey as they focus on creating optimal conditions for teams to do their best work. They are driving towards a hybrid way of working, connecting and belonging. As part of their learning journey they are re-examining everything from cultural and behavioral norms to policy, technology, and operational practices. Given the current dynamic environment, REI has established guiding principles to inform decisions as they test and learn into a new way of working; they are excited to both share their story and to learn from others in the industry.